Today’s digital world is all about instant gratification, especially when it comes to getting answers to our questions. We want quick and efficient solutions to our problems, and that’s why businesses need to step up their game and provide innovative and effective solutions.
What’s the solution?
One such solution is implementing a live chat service that goes beyond the business website. This powerful tool allows customers to have direct access to a real person who can help them with their inquiries, whether it’s about product information, shortages, or making a purchase. And with specialized chat agents available 24/7, businesses can provide a better customer experience that leaves a lasting impression.
How to implement?
The benefits of live chat extend to different industries, such as hotels or tourism, where it can be used as a personal assistant concierge to help guests with their reservations, recommendations, and any other inquiries they may have. In retail stores, customers can directly access the live chat and receive help from chat agents who are experts on the brand’s products, providing them with detailed information and assisting them with their purchases.
KayCan: a great example and a leader
One company that is leading the way in the use of live chat outside of a website is Kaycan, a manufacturer of building materials. They sell their products in hardware stores, and customers can scan a QR code and chat with an agent to ask any questions they may have about the products. It’s a great solution because sometimes, employees in the hardware store may not have all the knowledge about the product, but with the live chat service, customers can get all their queries answered by an expert.
Live chat doesn’t have to be limited to a company’s website. It can also be on a landing page specifically designed for the client’s needs, such as a special promotion or a new product launch. This way, customers can still have direct access to the live chat service without having to navigate through the website.
Implementing a live chat service outside of a website can provide numerous benefits to businesses. By having specialized chat agents available, businesses can provide customers with the assistance they need to make informed decisions and leave them with a positive impression. So, if you’re looking to take your customer service to the next level, it’s time to consider implementing a live chat service beyond your website.