We learn everything there is to know about your business
We do extensive research about your company to understand it. From your brand personality to your products and services, we leave nothing unknown for our agents.
We assign a team of live agents to your website
Be available when your competition isn’t. There will always be an agent available 24/7 to answer your visitors’ questions. No waiting time, regardless of the volume.
We send you leads, close the sale or provide the best customer experience
If you want more sales on your website, we’ll be your closer. Want more leads? We’ll automatically send them your way with a detailed summary. Want the best customer support there is?Our agents are human, empathic, well-researched and English natives.
We review and improve performance, constantly
An account manager will be assigned to you to review performance, give suggestions and make adjustments once per month.
Our Live Chat Management Secret Sauce
In our opinion, we’re the best live chat management company in the world. Here’s why.
Live Chat outsourcing or staffing is the process of outsourcing the chat conversations from a website or another platform (like facebook messenger) through another company that specialises in that field.
Good question. We won’t pretend we’ll be able to know every little detail there is to know about your business the first day. However, we will assign you a dedicated team that will build a knowledge base and train our agents for a whole month so they can be ready to answer anything that comes their way.
And the best thing is, like good wine, we only get better with age. We use AI to learn the best answers to give in every possible situation. When we don’t know the answer, we’ll transfer it to you and add it to our knowledge base so we can handle that question in the future.
Yes. We only offer 24/7 service. We want to be available on your customer’s time, not ours. What do you think their reaction we’ll be when you are online and available to answer their questions at 8pm? Customer experience is key to brand success nowadays.
Like Drift said in their article about conversational/chat marketing: “Conversational marketing is the fastest way to move buyers through your marketing and sales funnels through the power of real-time conversations. It builds relationships and creates authentic experiences with customers and buyers.
Instead of forcing people to go through lead capture forms and wait days for a response, conversational marketing uses targeted messaging and intelligent chatbots to engage with people when they’re on your website.
Making it easier for people to engage with your business will help you convert more of the right leads faster. Which means happier customers and a happier company.”
We offer plans just like your phone’s data plan, meaning that you get a fixed amount of conversations for a specific price. No surprises. Plans starts at 500$/month. Talk to a sales representative to get access to our live chat staffing plans.