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Human Live Chat Management For Leads & Sales

Our brilliant & resourceful agents help you convert more prospects into customers through a 24/7 human live chat presence

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How It Works

We learn everything there is to know about your business

We do extensive research about your company to understand it. From your brand personality to your products and services, we leave nothing unknown for our agents.

We assign a team of live agents to your website

Be available when your competition isn’t. There will always be an agent available 24/7 to answer your visitors’ questions. No waiting time, regardless of the volume.

We send you leads, close the sale or provide the best customer experience

If you want more sales on your website, we’ll be your closer. Want more leads? We’ll automatically send them your way with a detailed summary. Want the best customer support there is? Our agents are human, empathic, well-researched and English natives.

We review and improve performance, constantly

An account manager will be assigned to you to review performance, give suggestions and make adjustments once per month.

Facebook Messenger

Our Live Chat Management Secret Sauce

In our opinion, we’re the best live chat management company in the world.
Here’s why.

English Native

We only hire English native agents. Conversation quality matters to us.

Smart & Resourceful

Each agent goes through various tests to ensure we get A players to represent you.

Available 24/7

Generate Leads & Support your clients on their time.

Personal Account Manager

You’ll be assigned a personal account manager to ensure partnership success.

Conversational Marketing Team

Our team strategizes ways to engage your audience and constantly optimizes chat flows to make your visitors progress faster through the customer journey.

Constant Collaboration

We want to work with you, not for you. We believe in brutally honest relationships that are built on trust.

Monthly Reports

Be confident in your investment by knowing exactly how many CQL’s (conversation qualified leads) you generated each month.

Conversation History Transcripts

The latest design trends meet hand-crafted templates in Ave Collection.

CRM Integration

We send leads and support tickets directly to your CRM so you never miss an opportunity.

Meetings

You want to give your best buyers a fastlane to sales. That’s why we instantly book the meetings for your team in their calendar.

Facebook Messenger

Managing Facebook Messenger incoming messages from clients is a pain (for most of businesses). Let us take care of that for you.

Chat with Targeted Accounts

Instead of serving the same one-size-fits-all chat default message to your visitors, you can increase engagement and responses with highly personalized messages targeted specifically at individuals.

A matter of trust

Don’t just take our words for it. Our clients are our biggest supporters. Would you like to know what they think about us?

“The team at CrowdChat was very fast to understand our business, who we were, our D.N.A.
and our values.”

“We are really satisfied of CrowdChat experience and we definitely think
it is worth every penny.”

“When we look at the numbers, and god knows for a SMB, numbers are really important,
we see a direct increase in online lead generation.””

Francis Desjardins
CEO - CliniqueGo

Frequently asked questions

Live Chat outsourcing or staffing is the process of outsourcing the chat conversations from a website or another platform (like facebook messenger) through another company that specialises in that field.

Yes. Our agents are english native and they come from Canada for the most part. They also speak French and Spanish.

We mainly use Drift. They are, in our humble opinion, the best chat software on the market for b2b businesses.

 

For b2c businesses, we like to use Intercom.

Yes. We natively integrate with most popular CRMs.

Good question. We won’t pretend we’ll be able to know every little detail there is to know about your business the first day. However, we will assign you a dedicated team that will build a knowledge base and train our agents for a whole month so they can be ready to answer anything that comes their way.

 

And the best thing is, like good wine, we only get better with age. We use AI to learn the best answers to give in every possible situation. When we don’t know the answer, we’ll transfer it to you and add it to our knowledge base so we can handle that question in the future.

Yes. We only offer 24/7 service. We want to be available on your customer’s time, not ours. What do you think their reaction we’ll be when you are online and available to answer their questions at 8pm? Customer experience is key to brand success nowadays.

Like Drift said in their article about conversational/chat marketing: “Conversational marketing is the fastest way to move buyers through your marketing and sales funnels through the power of real-time conversations. It builds relationships and creates authentic experiences with customers and buyers. 

Instead of forcing people to go through lead capture forms and wait days for a response, conversational marketing uses targeted messaging and intelligent chatbots to engage with people when they’re on your website.

Making it easier for people to engage with your business will help you convert more of the right leads faster. Which means happier customers and a happier company.”

We offer plans just like your phone’s data plan, meaning that you get a fixed amount of conversations for a specific price. No surprises. Plans starts at 500$/month. Talk to a sales representative to get access to our live chat staffing plans.

Yes. It was primarily built for it. We strongly advocate for chatbot and human collaboration.

Yes, see our page about chatbot services here.

Yes. You can learn more about it here.