Have you ever been in a hardware store, looking for a specific product and had no idea where to find it or how to use it? It can be frustrating, right? Well, KayCan, a leading company in the building and construction industry, has found a solution to this problem by using LiveChat technology.
How they did it
Instead of just having the live chat feature on their website, KayCan built the LiveChat feature on a landing page, accessible through QR codes placed in over 304 hardware stores in the country. This means that customers can easily scan the code and get instant live chat support from a real human agent.
What they found out
This is a game-changer for KayCan because they have been able to improve customer satisfaction and address challenges related to in-store labour shortages, among other things. By using Kaycan Connect, customers can get the help they need, when they need it, and from wherever they are. This has been especially helpful in cases where in-store associates may not be adequately trained on certain products or services.
A unique and creative solution
As a customer-centric organization, KayCan’s efforts to stay ahead of the curve and embrace new ideas are truly admirable. Their use of LiveChat technology is a prime example of how businesses can differentiate themselves from the competition and provide better value to their customers. By leveraging innovative solutions, KayCan has been able to continuously improve their customer service offerings and address many challenges. It’s refreshing to see companies like KayCan taking a proactive approach to customer service and prioritizing customer satisfaction.
KayCan’s use of LiveChat technology is a prime example of how businesses can leverage technology to improve customer service. By embracing innovation and thinking outside the box, companies can provide better value to their customers and differentiate themselves from the competition.
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