We appreciate having a chat with friends and family. We believe that being there to help others is the way to go.
Chatbot is the new kid on the block. It seems that all will be solved by putting Artificial Intelligence (AI) in it. Do you really think that your customer will prefer chatting with a robot than with a human? You think that people will not make the difference?
If you think so, you might be of those 3 out of 4 managers who don’t know how to build customer engagement and create a customer experience.
Customers feel already that businesses are more and more impersonal. Will a Chatbot instead of a Live Chat helps in that regard? Most customers are looking for more personal interactions and connections from brands. They are looking for a human touch and authenticity.
Would you be surprised to know that 73% of people would prefer interacting with a Human to get advices and resolve problems, more than browsing through your website and FAQ. And the thing is, they want their answer now, right there while on your website. So providing your 1-800 numbers on all pages will not solve this. People hate waiting on a phone line even more.
The Human Alternative to Chatbots
That is why CrowdChat was founded: to offer an alternative to Chatbot for business that want to create the best online customer experience.
CrowdChat costs from 10x to 20x less than what it would cost you to manage a designated Live Chat Team in house.