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Elevate your Booking & Customer

The Conversational Marketing Platform Specially Designed for Hotels

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The Conversational Marketing Platform Specially Designed for Hotels

Crowdchat is the most advanced customer communication solution in the hospitality industry. Our live chat and messaging solutions increase your sales and give your customers a great experience before they ever step foot in your hotel.

Stop Paying Commissions

Stop losing bookings and paying commissions to OTAs. Instead, focus on strategies to increase direct website bookings and improve your brand’s relevance

Are you also worried about the ~25% commission which you pay to OTAs? We’re worried too! Say no to OTA bookings by streamlining the booking process on your hotel’s website. Identify the guests that are most likely to book & increase the direct booking conversion rates by over 30%.

Online Payment

Our live chat system accepts credit card payment on the spot. When a client books through our system, the payment is routed directly to your bank account. We don’t hold the payment.

Why 24/7?

37% of leads or sales occur outside of regular business hours. Prevent these from falling into the cracks by providing instant and human support at all times.

Make it personal

Customers are 2X more likely to convert when offers are customized to their intent. Send behaviour-based offers your customers based on their needs and interests to get higher quality leads.

Quality over quantity

Our strategies focus on generating valuable conversations rather than high volumes. Quality human interactions are at the center of how we strategize, orchestrate conversations, and optimize.

Help Customers book Directly Through Your Hotel

Your goals are simple: increase direct bookings and build strong relationships with your guests. That is what we achieve via our live chat tools.

Facebook Messenger integration

Our new Facebook Messenger integration connects you with your customers on Facebook and opens a new com- munication channel for your hotel while keeping you open and available at any time.


Our dedicated team will execute a personalized strategy established with your marketing team to ensure quality standards and goal achievement.

Trained and certified

Our dedicated team will execute a personalized strategy established with your marketing team to ensure quality standards and goal achievement.


Built-in combination with live agents, conversational AI in hotels will fuel digital support processes and help hotels to upsell relevant services, hotel amenities in addition to providing recommendations about activities nearby.

** Voice assistant coming soon **

How we work

How do we create amazing experience

We learn everything there is to know about your business

We do extensive research about your company to understand it. From your brand personality to your products and services, we leave nothing unknown for our agents.

We assign a team of live agents to your website

Be available when your competition isn’t. There will always be an agent available 24/7 to answer your visitors’ questions. No waiting time, regardless of the volume.

We send you leads, close the sale or provide the best customer experience

If you want more sales on your website, we’ll be your closer. Want more leads? We’ll automatically send them your way with a detailed summary. Want the best customer support there is? Our agents are human, empathic, well-researched and English natives.

We review performance, constantly

An account manager will be assigned to you to review performance, give suggestions and make adjustments once per month.


What they said

We’re humbled to be working with such a great variety of clients that range from early stage startups to Fortune 500 companies.

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Convert More Visitors Into

Quality Leads & Buyers

Get started, Risk Free