The Chat Shop still uses an outdated live chat technology (LiveChatInc). While it gets the job done to manage your chats, it doesn’t allow you to do conversational marketing. Conversational marketing is a new way to move people through your funnel. It uses the power of super-smart chatbots, advanced targeting, sales team calendar booking and account-based marketing to shorten your sales cycle drastically and allow you to convert more visitors into customers. Even more than if you were just using live chat agents alone. At CrowdChat, we use the best software on the market for b2b and b2c companies. These softwares are called Drift & Intercom.